CUSTOMER CARE
Shipping & Returns
We want your ORYSQ experience to feel simple and considered, from placing your order to receiving your jewellery.
Shipping & delivery
Our estimated delivery timeframe is 7–15 business days. This is an estimate, not a guarantee. Delivery may take longer due to carrier operations, customs processing, public holidays or circumstances outside our control.
Please check your delivery details carefully before placing your order. For an order update, email support@orysqstore.com and include your order number.
Returns, damaged or incorrect items
If you want to discuss a return, or your order arrives damaged or incorrect, contact support@orysqstore.com with your order number and a description of the issue. Photos can help us assess damaged or incorrect items.
Please contact us before sending anything back. Our support team will confirm the next steps and any applicable return instructions. Do not send a return to an address that has not been confirmed by our team.
This page does not limit any consumer rights that apply to your purchase under UK law.
Need help?
Contact support@orysqstore.com. We aim to respond within 1–2 business days.